Returns + Exchanges
Returns + Exchanges
Returns and Exchanges for products marked as “In Stock” are available within 14 calendar days of the delivery of your order.
To initiate an exchange or return, please reach out to us directly via the Contact Us page so we can validate eligibility and order details in advance and issue you a return shipping label. Any returns conducted without notifying The Three Boomsticks prior to shipping will result in a denial of your return.
Exchanges are eligible for free return shipping covered by The Three Boomsticks directly.
All Returns without an exchange are subject to a 10% restocking fee in addition to return shipping charges, which will be deducted from the final refund amount.
All items must be returned in original packaging, protectors (where applicable), and packed in the manner in which it was shipped to you. Damage to products due to negligent packaging, incomplete returns (ie. not returning included Pop protectors or snug boxes), will result in a denial of your return.
Cancellations on any items before they have shipped are strictly at the discretion of The Three Boomsticks and will be subject to a 10% restocking fee.
Mystery Boxes, blind boxes, subscription boxes, special orders, pre-orders, backorders, sale/clearance items, custom/one-off items, and gift cards are strictly final sale and are not eligible for returns or exchanges.
Damaged or lost items are the responsibility of the carrier. Any claim for a lost or damaged shipment must go through the carrier (USPS, UPS) as they have the final decision on whether a claim will be granted. If a package is lost or shows it has been delivered but you have not received it, you must initiate an investigation with the carrier prior to contacting us. We will only be able to issue a replacement (or refund if a replacement is no longer available) if the carrier grants a claim. If your package arrives to you with noticeable damage to the outer shipping box, you must document the condition of the package and unboxing of the item to prove that it was damaged in transit. If you do not document this, the carrier will not issue a claim and subsequently The Three Boomsticks cannot offer a resolution to the situation. While we understand these things happen, we do need to adhere to third-party (the carriers’) policies. Should you need assistance with a claim, please contact us at any time and we will help as best as we can to work through the claims process together.
-The Three Boomsticks